An outside air kit provides additional combustion air to the fireplace that feeds the fire with oxygen from outside your home. Remote Controls are a consumer convenience. 3) Batteries in the hand-held transmitter are old and underpowered. Our fans are purposely designed at lower CFMs (cubic feet per minute). Direct vents are a completely sealed system; B-vent appliances are not. Only pilot comes on and stays on. The fireplace flame does not turn on and off at the exact desired temperature. Next, the wall switch takes priority over the remote control. Wipe both sides with household glass cleaner (do not use a product with ammonia), using a soft cloth. Lastly, the installation and set up of a product requires very specific installation and operational accessories. Your wall switch may be in child proof mode. You should only be using seasoned wood, newspaper, or kindling. The products also require specific venting components with restrictions as to their installation which may not be evident in the purchase without a trained dealer to assess the installation application and recommend the appropriate venting scheme. However, there is an operational priority (Pecking order) of the various ways to turn your fireplace ON or OFF. Most fans are wired into the fireplace with a fan sensor switch. from manufacturing will be burning off the fireplace. Then the gas valve opens, and the burner gas is ignited by the HSI. Can gas hearth products burn either natural gas or LP gas? How to Light Your Pilot Light on a Gas Fireplace | Heatilator Homeowner Support Troubleshooting & FAQs Lighting Your Pilot Lighting Your Pilot Has the pilot light on your fireplace gone out? Please refer to the installation manual or users guide for your fireplace to see how the glass is attached to your specific model and instructions for removal. When I turn the switch on the igniter sparks and the pilot lights but the main burner will not light. Here's my situation. A direct vent uses a high temperature glass panel to seal off the burn area of the fireplace from the interior of the home. Vent free should actually be called room vented since the by-products of gas combustion all spill back into the room. Why am I feeling a cold draft from my fireplace? If there is no electricity to the junction box you would have to run electric to the fireplace first before the fan kit could be installed. Glass doors should be fully open when starting a fire and when the fire is burning strongly. We sell optional screen mesh panels that go on the front of the glass that takes away any reflection, and adds an additional safety barrier against accidental contact with the hot glass panel. This switch will activate the blower when the firebox heats up to a certain temperature. Also check what is on top of the fireplace. You can get more air from your fan by making sure the fan control is turned up to the desired level. If your fireplace does not have a gas starter, arrange kindling (small diameter sticks) in a crisscross pattern on top of crumpled newspaper under the grate before arranging the logs. Many of our gas fireplace models that have louvers or grills on the front can have a fan kit added. How do I know where I can place the gas logs? * If you do not see a red or black spark igniter button, you do not have a manual ignition system. Your decision really comes down to how much a priority heating efficiency is for you. Another common culprit is incorrect gas pressure. Not if your fireplace was shipped with a glass panel on the front. Fireplace facings, louvers and different installation options make infrared an unreliable option for fireplaces. To exit child proof mode: Press the Up Arrow Button twice and Down Arrow Button once. You can view these fireplaces at www.heatilator.com. Safety Feature: child proof setting to disable the on/off button and manual shutdown after 9 hours of continuous operation. You can order a fan kit through your local dealer; installation instructions are packed with it. Direct vents can be vented vertically or horizontally through an exterior wall. Can I convert my standing pilot fireplace to an IPI system? from manufacturing will be burning off the fireplace. Additionally, burning wood voids the warranty of the hearth kit. Please refer to the installation manual or users guide for your fireplace to see how the glass is attached to your specific model and instructions for removal. Find a Dealer. Carefully replace glass on front of fireplace (following the instructions in your manual), making sure glass assembly and front are secured. 6. There are two reasons for this. - Safety features; If the fireplace is turned on manually or by the thermostat and is on constantly for 9 hours the remote will turn the fireplace off. Can I partially close the damper on my wood-burning fireplace so less air goes up the chimney? Will my gas hearth product still burn if I lose electricity to my home? They can burn one or the other, but not both. STEP 7: If the pilot light goes out, contact your nearest dealer for service. My FireBrick Gas Insert Pilot Light Works But Burner Doesn't: Cleaning the Sensor Rod. Check with your local dealer to see if this is possible on your specific model fireplace. To enter child proof mode: Press the Up Arrow Button twice and Down Arrow Button once. If there is more than one Hearth & Home Technologies remote control at a home it is important that each hand-held transmitter has had the learn function activated to its designated receiver. It will also automatically turn the blower off when the fireplace is turned off and the unit cools to a certain temperature. Your local dealer can provide the proper diagnosis, equipment and resources to provide the necessary corrective actions. The damper must be in the fully open position when using a wood-burning fireplace. We recommend annual service of your fireplace by a qualified serviceperson. To enter child proof mode: Press the Up Arrow Button twice and Down Arrow Button once. Wood-burning fireplaces have a metal serial/model plate in the upper left side or right side of the firebox, or riveted on the smoke shield behind the screen. - Child Proof setting to disable the on/off button is also standard. Not on a direct vent or B vent model. Doing so will void the warranty on your fireplace and possibly void your homeowners insurance. Dirty Burner Ports 5. Based on this rate, and the BTU input listed on the rating plate on your appliance, you can calculate the cost for your area. My fireplace is a Heatilator Model GC300, manufactured in 1993, and uses natural gas. NOTE: we take no responsibility of any damage caused by the heat of the fireplace. Also make sure the circuit breaker is not tripped. Can I convert my standing pilot fireplace to an IPI system? Low battery indicator icon. No, absolutely not. Carefully replace glass on front of fireplace (following the instructions in your manual), making sure glass assembly and front are secured. 2. NOTE: we take no responsibility of any damage caused by the heat of the fireplace. You need to be sure the gas hearth appliance you have is set up for the type of gas fuel you intend to burn. This means they have a fixed glass front which seals the gas burner and combustion firebox off from your home. The following are the top reasons why remotes do not function. Your fan kit has a rheostat control (like a light dimmer). (Make sure you re-latch the glass so it is securely fastened on your fireplace.) Can gas hearth products burn either natural gas or LP gas? If the batteries are generating 1.3V to 1.35V or less the batteries should be replaced and can cause intermittent operation. How do I remove the glass from my fireplace? On a new gas fireplace there is a curing time or burn-in time. 1) A hand-held transmitter. Consult the installation manual for instructions. Gas burning fireplaces and inserts have a serial/model/rating plate in the lower cavity controls area. No. What is the difference between "steady state" efficiency and AFUE? Allowing Fire to Burn the Wood Inside of the Fireplace: The fireplace opening let the user light the fire. Taking the batteries out of the hand held transmitter will not guarantee against accidental activation. Check the Breaker If the pilot light and gas valve are on, but you're still not getting a flame, you should check the breakers and fuses. The fan control can be found in the control area behind the lower louver of the fireplace, or on a wall switch with rheostat. The solenoid is installed onto the regulator (located on the gas valve) of the fireplace to vary the gas pressure to the burner. This will need to be investigated by your installer. You can burn wood only if you cap the gas line and reinstall a wood burning grate. Because removal of the glass is totally dependent on the specific unit installed, we cannot recommend that the glass be removed unless the specific model of unit denotes that it can be removed and the fireplace will still operate safely. Taking the batteries out of the hand held transmitter will not guarantee against accidental activation. Most Sonic technology is used in the pest control industry today. If you have a see-through wood-burning fireplace, the doors should be either closed or open on both sides when burning. If your system is controlled from an IntelliSwitch wall control, the batteries may be left in the unit. Never, ever wash your logs. Glass doors should be fully open when starting a fire and when the fire is burning strongly. The risk for damage increases if you attempt to ship product outside of our dealer network. Can I cover the louvers on my fireplace or insert face? 5) Hand-held transmitter has been dropped and the frequency has been moved off the frequency of the receiver. If after the first 30 minutes of full burn you still have blue flames, an adjustment may be needed on your unit. Your local dealer can help you pick the insert that best fits your needs. Hearth & Home Technologies has many built in safety functions to ensure that your remote control and fireplace operate in harmony. Make sure you put the glass front back on the fireplace prior to burning your fireplace. Infrared (light signals) is often used with television and stereo remotes and requires there be no interference between the hand-held and the receiver. When burning gas logs in a wood-burning fireplace, the glass doors should always be fully open when the gas logs are burning. Your warranty will be void if the product is not installed, operated and maintained in compliance with local building codes and with the instructions in the installers guide, owners guide and listing agent identification label furnished with the product. When the remote is in the thermostat mode (SMART-STAT and RCT-MLT models) and the temperature of the room has not exceeded the desired temperature setting by 2 degrees Fahrenheit or 1 degree Celsius the fireplace will not turn on and off. Clogged Thermocouple Or Thermopile 3. This remote offers the feature of turning the flame on and off manually or by thermostatic temperature control. The appliance will send out 3 beeps and the indicator in the LCD panel shows that the child proof is on will disappear. Each fireplace has a rating plate either inside the operating door or in the lower controls cavity. Gas stoves have a serial/model/rating plate attached to the back of the stove or inside the pedestal base. Changing any of the specifications or placement of the logs could void your manufacturer's warranty, and possibly even your homeowner's warranty. Consult the installation manual for instructions. The Hearth Kit can easily work with a left side gas line. How does the hand-held transmitter operate the functions of the fireplace? Vent free should actually be called room vented since the by-products of gas combustion all spill back into the room. Can I convert my gas fireplace to a wood burning fireplace? While installing gas meters today , I noticed that one of our many new home builders had installed a couple of the Heatilator ND3630I Direct Vent Fireplaces in two of their new homes. 1. STEP 1: Locate gas supply valve (typically behind louvers, below glass opening - may be red or blue). Does a direct vent need to be on an outside wall? Count down timer system (15 min to 9 hours). The vent can be run horizontally through an outside wall, or vertically through the roof, depending on your preference. Attempting this could result in injury, damage or worse. Heatilator wont light ipi electronic ignition - YouTube What's wrong with this? In other words, if the wall switch is in the ON position and the units switch is in the OFF position, the remote control will not be able to turn the fireplace on or off. We also provide optional remote controls which can control your fan speed and flame height from your favorite chair! You can turn the control down to reduce the air noise from your fan. It is also an extremely popular option for bed/bath sitting rooms. These screens are available through your local dealer. A B-vent must be vented vertically and uses fresh air from inside the home to provide oxygen to the fire. It can conveniently do the following with just the touch of a button: - Has an automatic timer function that allows you to turn the fireplace on for a desired amount of time between 1 to 90 minutes. Installation of our hearth products must be done in strict accordance with local or national building codes, and the unit's installation manual. If power is actively supplied to your fireplace, simply turn the on/off button, wall switch or remote control to "on" to ignite your main burner. On the contrary, the glass panel keeps warm room air which your furnace has already heated from going up your fireplace flue. Because removal of the glass is totally dependent on the specific unit installed, we cannot recommend that the glass be removed unless the specific model of unit denotes that it can be removed and the fireplace will still operate safely. Can I install a fireplace or insert myself? What can interfere with the operation of the remote control? USE CAUTION: Carefully SUPERVISE children in the same room as your appliance; alert everyone to the hazards of high temperatures; do NOT operate with protective barriers removed; keep clothing, furniture, draperies and other combustibles away. NOTE: Do not over fill your fireplace, as this will cause unsafe operation. Operating the fireplace for longer than a continuous 9 hours is not a safety issue, but can cause the temperature in the room of the fireplace to reach higher than normal temperatures. If it remains lit, press the valve knob in slightly and rotate counter-clockwise until the word "ON" is in the 6 o'clock position. Count down timer system (15 min to 9 hours). The glass on my fireplace is unusually hot. Make sure your glass is completely cooled. It can conveniently do the following with just the touch of a button: - Has an automatic timer function that allows you to turn the fireplace on for a desired amount of time between 1 to 90 minutes. 3 . Although the frequency of your fireplace servicing and maintenance will depend on use and the type of installation, you should have a qualified service technician perform an appliance check-up at the beginning of each heating season. Conversion kits are available which will allow a unit to be changed to match the proper fuel type. - An LED/LCD digital read out of the rooms temperature. Can I burn unvented logs in my wood-burning fireplace? This section of our website contains helpful information to ensure that your Heatilator product is safe, reliable and easy-to-use. When the logs are in use the damper must be fully open. All of our fireplaces are classified as zero clearance, meaning they do not need special footings. Not directly. It provides an ignition flame only when needed and has a battery backup system that supplies power to spark the ignition flame in the event of a power outage. Where can I get help if my appliance is not working correctly? When buying products online, you may be purchasing products that are not ideal for your situation and, as a result, be more costly than you anticipated. For assistance with this, contact your dealer. I've changed the #3 snap - Answered by a verified HVAC Technician We use cookies to give you the best possible experience on our website. No Pilot Light 2. Can I use my gas or wood appliance if the power is out to my home? On a solid surface, 150F is very hot to the touch (to put this in perspective, water boils at 212F and the average bath water temperature is 110F). 5. {"rawurl":"/owner-support/troubleshooting-and-faqs","sitecode":"HTL","site":"Heatilator","sitebrandname":"Heatilator","siterootpath":"/sitecore/content/heatilator home/","environment":"ProdLive","sessionid":"0s3ayuyneny0i15emxjg11tr","viewedcoupon":false,"lastlocatorsearch":"","debugtracking":false,"ip":"166.62.103.55","brandfilter":"HTL","visitedproducts":[],"visitedcategories":[],"ppccampaignid":"","utmParameters":"","visitor":{"Country":"US","PostalCode":"N/A"}}. Resetting your Heatilator Intellifire Plus Ignition System Video Watch on Your warranty will also be void if any service work is performed on the product by anyone other than an authorized representative. Yes! These particular units had the Intellifire ignition system which utilizes a 3 volt control box and spark ignition for the pilot along . However, since the insert is very efficient, it will pay for itself over a period of a few years in gas bill savings. Both the transmitter and receiver in model SMART-BATT are powered by batteries. A damper clamp will come standard with your gas log set and MUST be installed to maintain a small opening at all times. The frequency of the remote control cannot be changed without special equipment, which is not readily available to homeowners and/or service companies. How can I eliminate the odor in my wood-burning fireplace? Gas is getting to the valve, but is not coming . Operating cost will vary by region, by gas utility, and by fuel type. Because of its design, a direct vent gas fireplace will not affect the indoor air quality of your home. It is always required to maintain the necessary clearance to combustibles as prescribed in the fireplace installation instructions. Place on/off rocker switch or wall switch in ON position. Scratching can cause the glass to shatter. If power is actively supplied to your fireplace, simply turn the on/off button, wall switch or remote control to "on" to ignite your main burner. Can the frequency of the remote be changed if I have something else activating the fireplace? If I want to convert my wood-burning fireplace to gas, is a set of gas logs or a gas insert going to be my best option? View this video for steps you can take to troubleshoot. What does an outside air kit do and do I need one? Don't worry, we provide helpful step-by step directions for relighting your pilot light. Can I convert my gas fireplace to a wood burning fireplace? Here are a few things to consider if you are contemplating an online purchase of a quality hearth product. I found the standing pilot light was not burning. 100% of the combustion air used by the fireplace comes from outside the home through a coaxial pipe. STEP 5: Locate the black or green valve control knob (knob with the words "ON", "OFF" and "PILOT" on it). 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